Communication Skills in Healthcare

• Introduction & Course Objectives
• An Overview of Communication in Healthcare
• The Role in Communication in Professionally representing the Brand
• Healthcare Language & Terminology
• Common Difficulties & Errors
• Identifying & Understanding your Audience
• Working with Language – Pace, Tone, Intonation
• Verbal Vs Non Verbal Communication
• Barriers to Communication
• Communication Styles – The Basics
• Assertive Communication
• Empathy in Communication
• Active Listening
• Body Language
• Managing Difficult Conversations
• Giving & Receiving Feedback
• Written Communication Vs Face to Face
• Q&A
• Conclude & Follow Up Process

This course is aimed at all Healthcare providers who wish to improve Communications within their Healthcare environment

Face to face: Classroom based, instructor lead, practical hands on course.

Or via

Live webinar: Webinar interactive Training with experienced Trainer with a practical focus.

Product Description

Awarding Body: Optima Training & Consulting Ltd

National Framework of Qualifications Level: N/a

Certification: Optima Training & Consulting Ltd Certificate of Completion

Renewal: N/a

Entry Requirements:
Minimum age- 18 years old

Minimum English requirements: Leaners must be able to understand and convey the concepts contained in the programme content.

Assessment Details: Class Interaction

Cost Per Person:
The fee is inclusive of all training courseware materials, certificate of completion and 3 months after training support.

Progression Opportunities: Please see related courses

Protection for Enrolled Students: N/A

Should a course not proceed, any payment received will be refunded within 48 hours