Day 1 : (Zoom or Teams)
- Theory of violence and aggression in the workplace
- What violence and aggression in the workplace is
- Understanding and managing conflict within healthcare
- Ethical & Legal requirements associated with violence and aggression
- Strategies to avoid occurrences of aggression and violence
- Identification, assessment and resolution of conflict
- Recognition, assessment and management of escalating situations.
- Assault cycle
- Recognition and assessment of the escalation process
- Use of stage specific de-escalation skills
- Service user and situation specific risk assessment and management.
- Verbal de-escalation skills
- Management of verbal aggression
- Crisis management
- Physical and psychological risks involved in physical interventions
- Safe practice in lone working and working alone
- Personal safety in providing physical care
- Risks associated with the use of physical interventions
Day 2 : (Classroom Based)
- Physical Interventions and breakaway techniques
- Physical intervention (Team)
- Disengagement techniques
- Safe physical holding
- Preventative/Evasive techniques
- Safe movement
Day 3 : (Classroom Based)
- Refresh physical skills
- Delivery of theory content
- Delivery of physical exercises
This course is based on the following guidance from the HSE:
- Policy on the Prevention and Management of Work-Related Aggression & Violence 2018
- Strategy for Managing Work-related Aggression and Violence within the Irish Health Service 2008
- Mental Health Commissions’ Code of Practice on the use of Physical Restraint.
