Course contents:
- Introduction & Course Objectives
- Part 1: Auditing QMS Systems
- Introduction
- Introduction to Auditing
- Background, history and rationale for quality assurance
- Management systems requirements (documentation in quality systems, quality terminology, the 8 quality management principles, quality management tools & their application)
- Certification & Accreditation
- Terms & Definitions
- Principles of auditing:
- The principles (ethical conduct, fair presentation, due professional care, independence, evidence based approach)
- Auditor impartiality & conflict of interest
- Auditor Skills:
- Roles & responsibilities of auditors (Internal Auditor, Enterprise Auditor, Certification Auditor)
- Auditor Skills
- Managing an audit programme
- Introduction (Process Flow, Audit Programme content, Types of Audit Programme)
- Establishing the audit programme
- Implementing of audit programme
- Audit programme monitoring
- Reviewing & improving audit programmes
- Cultural aspects of auditing
- Audit Team Leadership
- Overview of audit activities (6-step audit process)
- Audit Scenarios
- Part 2: Auditing ISO 9001:2015
- Introduction to ISO 9001:2015
- Terms & Definitions of ISO 9001:2015
- Fundamentals of QMS Auditing
- Key aspects of QMS Auditing
- Structure & content of ISO 9001:2015
- Parts 1,2 & 3
- Part 4 Quality Management System
- Part 5: Management Responsibility
- Part 6: Resource Management
- Part 7: Product realization
- Part 8: Measurement, analysis & improvement
- Advanced Aspects of QMS Auditing
- Audit Scenarios
- Q&A
- Conclude & Follow Up Process
