Communication Skills

• Introduction & Course Objectives
• Assertive Behaviour & Behaviour Types
• Aggressive / Passive / Assertive
• Models of Communication
• Assertive Communication
• Barriers to Communication
• Active Listening
• Effective E-mail Communication
• Help from NLP
• Giving & receiving feedback
• Q&A
• Conclude & Follow Up Process

This Communication Skills training course will be of interest to attendees who want to learn how to effectively communicate with others in a positive way and  how to ensure they get their messages across as they intend, in face-to-face, written and telephone communications.

Instructor Led Live Webinar

Product Description

On this communication skills course, you will discover the best communication strategies for successful workplace teamwork. Whether you communicate on email, phone, or face to face; good communication skills allow us to share information effectively.

This course is designed to raise self-awareness around the way we communicate. Throughout the course, you will be given clear guidelines on how to improve your working relationships through developing new methods and styles of communication. The course will give you the ability to understand how others communicate and the importance of matching your communication style with your work.

This course will enable you to present information in an understandable and interesting way. Our communication skills course will help you improve your listening skills. As a result of completing this course, you will be able to use feedback in a positive way. During this course you will learn to recognise assertive, aggressive, and passive behaviour. Above all, you will be given the chance to reflect on your own personal communication style.

No matter what kind role you are in, you will always gain from improved communication skills.

Awarding Body: Optima Training & Consulting Ltd

National Framework of Qualifications Level: N/a

Certification: Optima Training & Consulting Ltd Certificate of Completion

Renewal: N/a

Entry Requirements:
Minimum age- 18 years old

Minimum English requirements: Leaners must be able to understand and convey the concepts contained in the programme content.

Assessment Details: Class Interaction

Cost Per Person:
The fee is inclusive of all training courseware materials, certificate of completion and 3 months after training support.

Progression Opportunities: Please see related courses

Protection for Enrolled Students: N/A

Should a course not proceed, any payment received will be refunded within 48 hours