Dealing with Challenging/Responding Behaviour

• Introduction & Course Objectives
• How to make good communications part of your work practice?
• How to cope with anger, fear and stress and the effect it can have on ourselves and others?
• Challenging behaviour–how to spot the potential danger signs.
• Identifying what causes people to act out?
• How to handle the conflict situations? Non Physical Intervention.
• Techniques for preventing incidents from escalation
• Legislation and its impact on dealing with challenging behaviour.
• Reporting & de-briefing difficult incidents
• Developing the strategy or action plan for the team and organization to avoid & reduce conflict situations and aggressive behaviour at work.
• Case Studies.
• HIQA Guidance Identified.
• Q&A
• Conclude & Follow Up Process

Webinar interactive Training with experienced Trainer with a practical focus.

Product Description

This Dealing with Challenging/Responding Behaviour course is a pro-active webinar to train staff in remaining safe and simultaneously keeping their clients safe. This 3 Hour Course is designed to train staff in remaining safe and simultaneously keeping their clients safe.  This Course is engaging and interactive and will help you to gain new skills and confidence with conflict management.  This training will help you in dealing with challenging or aggressive / physical behaviour within a Healthcare environment

Awarding Body: Optima Training & Consulting Ltd

National Framework of Qualifications Level: N/a

Certification: Optima Training & Consulting Ltd Certificate of Completion

Renewal: N/a

Entry Requirements:
Minimum age- 18 years old

Minimum English requirements: Leaners must be able to understand and convey the concepts contained in the programme content.

Assessment Details: Class Interaction

Cost Per Person:
The fee is inclusive of all training courseware materials, certificate of completion and 3 months after training support.

Progression Opportunities: Please see related courses

Protection for Enrolled Students: N/A

Should a course not proceed, any payment received will be refunded within 48 hours