Course Content:
Day 1
- Introduction & Course Objectives
- Module 1 – History of Quality
- Recognise why organisations use Six Sigma
- Understand the history of Six Sigma from earlier approaches to quality management
- Understand the philosophy and principles of Six Sigma
- Module 2 – Six Sigma Process Thinking
- Explain what is meant by a process
- Understand Six Sigma process thinking
- Understand how processes can interact within a business system
- Organisation drivers and metrics
- Understand the Six Sigma measures of quality
- DPU, DPO and DPMO
- Understand Six Sigma and Process Improvement
- Module 3 – What is Six Sigma?
- Understand the constituent parts of Six Sigma
- Understand process variation
- Understand the goals of Six Sigma
- Introduce the Six Sigma Methodology – DMAIC
- Introduce Design for Six Sigma – DMADV
- Module 4 – Introduction to Statistics
- Introduce Statistical concepts
- Population and a Sample
- Descriptive and Inferential Statistics
- Distinguish between different data types and scales of measurement
- Different graphical methods for describing data
- Explain the key measures of centrality and variability
Day 2
- Module 5 – Lean Enterprise
- Understand Lean Thinking
- Introduce Toyota Production System (TPS)
- Understand some of the main tools and Techniques
- Introduce the concept of MUDA – waste!
- JIT – Lean Simulation
- Module 6 – Define Phase
- Overview of the Define Phase and tools used
- Understand the importance of customer requirements
- Develop high level process map
- Develop a project charter
- Case Study
Day 3
- Module 7 – Measure Phase
- Overview of Measure phase
- Understand the approach to the Measure phase and tools used
- Understand the importance of the collection process
- Understand Measurement System Analysis
- Understand Process Capability
- Case Study
Day 4
- Module 8 – Analyse Phase
- Overview of Analyse phase
- Understand the approach to the Analyse phase and tools used
- Process Activity Mapping
- Root Cause Analysis tools and techniques
- Analysis of Data
- Hypothesis Testing
Day 5
- Module 9 – Improve Phase
- Overview of Improve phase
- Understand the approach to the Improve phase and tools used
- Understand Design of Experiments (DOE)
- Interpret Main Effects and Interactions Plots
- Overview of tools for process improvement
- Module 10 – Control Phase
- Overview of Control Phase
- Understand the approach to the Control phase and tools used
- Describe Statistical Process Control (SPC)
- Interpret control charts for continuous (variables) and attribute data
- Understand project documentation
- Importance of Project Closure
- Q&A
- Conclude & Follow Up Process
On the course completion participants will:
- Understand Six Sigma methodology and how it applies to day-to-day work
- Demonstrate tools & techniques required to effectively assist the implementation of company’s Six Sigma projects
- Identify and implement small-scale improvement projects
