Managing Challenging Behaviour (Introduction to PMAV)

• Introductions, Overview & Objectives
• Course Agenda:
  • How to make good communications part of your work practice?
  • How to cope with anger, fear and stress and the effect it can have on ourselves and others?
  • Challenging behaviour–how to spot the potential danger signs.
  • Identifying what causes people to act out?
  • How to handle the conflict situations? Non-Physical Intervention.
  • Techniques for preventing incidents from escalation
  • Legislation and its impact on dealing with challenging behaviour.
  • Reporting & de-briefing difficult incidents
  • Developing the strategy or action plan for the team and organization to avoid & reduce conflict situations and aggressive behaviour at work.
  • Case Studies.
  • HIQA Guidance Identified.

   

  Course Aims:

  The aim of this training is:

  • to equip all parties with an understanding of how the threat of conflict affects us
  • to teach techniques to de-escalate conflict situations
  • develop confidence in your ability to deal with difficult situations
  • eliminate the need for physical intervention in de-escalating situations in the care setting.

Instructor Led Classroom Based

Onsite Group Training Options are also available, please email for further details and of our group training rates.

Product Description

This Managing Challenging Behaviour (Introduction to PMAV) will equip the learner with the knowledge, confidence and skill in recognising the early indicators for challenging behaviour, assessing and de-escalating challenging behaviour and methods to de-escalate crisis situations in a safe way. While the training is fully in line with HSE guidance it also adheres to restraint reduction guidelines.

Type of Course: PMAV Training

National Framework of Qualifications Level: N/A

Certification: Prevention and Management of Aggression and Violence Certificate (PMAV)

Method of Delivery: Instructor Led

Entry Requirements:
Minimum age- 18 years old

Protection for Enrolled Students:
N/A